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Privacy Policy

At Soap N Remedy we respect your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.soapnremedy.com or interact with us on social media.

Information We Collect

When you use our website or place an order, we may collect the following information:

Identity & Contact Information – name, email address, phone number, billing/delivery address.
Payment Information – card details or other payment data (processed securely via our payment provider, we do not store full card details).
Order Information – products purchased, order history, delivery preferences.
Technical Information – IP address, browser type, device information, cookies (see Section 7).
Social Media Interactions – if you engage with us on platforms like Instagram, Facebook, or TikTok.

How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you about orders, returns, or customer service.
Send updates, promotions, or newsletters (if you have opted in).
Improve our website, services, and customer experience.
Comply with legal obligations (e.g., tax and accounting).

Sharing Your Information

We only share your data where necessary:

With payment providers (e.g PayPal) to process transactions.
With delivery couriers (e.g., Royal Mail) to deliver your orders.
With IT and hosting providers to operate our website securely.
With social media platforms when you interact with our content.

We do not sell or rent your personal data to third parties.

Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to the processing of your data.
Request transfer of your data to another provider.
Withdraw consent for marketing at any time (unsubscribe link in emails).

To exercise your rights, contact us at: soapnremedy@gmail.com

Data Retention

We retain order and transaction data for 6 years to comply with UK tax and accounting laws.
Marketing data is kept until you unsubscribe or withdraw consent.
Technical data (cookies/logs) is kept only as long as necessary for site performance.

Security

We take appropriate technical and organisational measures to protect your data. Payment details are encrypted and processed securely through our payment providers.

Our website uses cookies to:

Enable essential site functions (e.g., checkout).
Analyse site traffic and improve performance.
Personalise marketing (if you consent).

You can manage cookie preferences through your browser settings.

Children’s Privacy

Our website is not intended for individuals under 16, and we do not knowingly collect data from children.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Soap N Remedy
Email: soapnremedy@gmail.com
Address: SOAP N REMEDY, 82A James Carter Road, Mildenhall, IP28 7DE

If you are unhappy with how we use your data, you also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

Last Updated: 17/10/2025